1.1 This policy (“Returns Policy”) applies to the purchase of BILLY PHAIN products (“Products”) through the website www.billyphain.com (“Website”).

1.2 In this Returns Policy the words “you” or “your” refer to the consumer who purchases the Products through the Website.

1.3 We reserve the right to amend or update all or part of this Returns Policy from time to time, without notice. We will always post the most current version of this policy on the Website and display the ”Last updated” date to reflect the date of the changes as the effective date. Any change to this Returns Policy will only apply to orders placed on or after the effective date.

1.4 This Returns Policy should be read alongside, and are in addition to our General Terms of Sale which set out the terms and conditions for the purchase of Products through the Website (“Contract”).

1.5 Capitalised terms, that are not otherwise defined in this Returns Policy, have the meaning given to them in the General Terms of Sale.

You have the right to withdraw from/cancel the Contract if you change your mind or for any other reason within thirty (30) days from the date on which you (or the person designated by you) takes physical possession of the Products at the delivery address you set out in the order.

3.1 You can exercise your right of withdrawal by sending us, within the period of time mentioned above, written notice with the following information:

• indication of the Products for which you wish to exercise your right of withdrawal/right to cancel; and

• the order number.

3.2 You must return the purchased Products within thirty (30) days from the date you notified us of your decision to exercise your right of withdrawal/right to cancel, and follow the instructions we give to you to return the Products.

4.1 The Products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories, gifts (if any) and related documents (e.g., instructions booklet, Product certificates, etc.) if any, and undamaged box, if applicable.

4.2 If a returned Product does not meet the conditions for its return, set out above, we will inform you of our rejection of the returned Products, and send the Products back to you at the address communicated by you when you placed the order.

5.1 If a returned Product meets the conditions for its return, we will refund you all amounts paid by you, excluding any delivery charges, if any, within fourteen (14) days from the date we received back from you the Products.

5.2 We will refund you using the same payment method that you used when you placed your initial order.

6.1 We do not offer exchanges for Products purchased online. If you would like to exchange a Product, you must return the Product and place a new order.

7.1 This Returns Policy shall not apply to any Product sold through the Website that has manufacturing defects, or is not as described on the Website. Please see the General Terms of Sale for more information.